FAQ
frequently asked questions
Our cozy candles are hand-poured in small batches using a clean-burning wax blend. Creating candles in small batches allows us to focus on quality in every single candle—nothing is rushed or mass-produced. Each batch is carefully poured, cured, and tested to ensure an even burn, a well-balanced scent throw, and a candle you can confidently enjoy in your home.
You can explore our full candle collection here.
We use a cruelty-free coconut apricot and soy wax blend with high-quality, candle-safe fragrance oils. Our candles are thoughtfully made without paraffins, phthalates, preservatives, additives, or dyes—only clean ingredients you can feel good about, made with family homes in mind.
Wax melts use the same clean ingredients, with a small amount of dye added only for color.
All candles and wax melts are lovingly handmade by Kayna in her cozy studio—which doubles as her office, nursery, and playroom—in Lathrop, California. Each piece is crafted with care and a little bit of mom magic!
We have kept shipping simple for you: FREE for orders over $100, or a flat rate of $8.95 for everything else. That way, your candles arrive safely without surprises!
We currently ship anywhere within the United States! If you’re local, If you are a local, you can save on shipping and pick up your order on a scheduled weekend—just send us a message, and we’ll make it easy for you.
**Before you order, take a peek at the announcement bar at the top of our site for any shipping updates.**
We do our best to get orders shipped out as quickly as possible. Please allow 3–5 business days for us to carefully prepare and ship your order.
We currently are not processing any returns or exchanges. Candles are a scent-based product, and fragrance is personal, so we encourage you to read the full scent descriptions, notes, and customer comments to choose with confidence.
If your order arrives damaged, please contact us within 7 days of delivery, and we’ll make it right.
If you’re unsatisfied with your product for any reason, please send us an email at support@cannycrafting.com, and we’ll be in touch ASAP!
Absolutely! We love helping you share a little light. ✨ Our packing slips never include prices—only an itemized list—so your order arrives gift-ready.
If you’d like to include a special note, simply type your message in the order notes (in your cart) before checkout, and we’ll make sure it’s highlighted for your recipient to see. And don’t forget to enter their shipping address if you’d like it sent directly to them!